How we handle your data
You were probably sent here from an invitation to talk with an AI agent, or from the sign-up page. This page explains, in plain terms, what happens to what you say and what you give us.
Last updated 25 September 2026.
What happens during a conversation
When you press start, your microphone connects and you talk with an AI agent in real time. Your voice is streamed to our speech and language providers so the agent can hear you and reply. The audio itself is processed live and is not kept as a recording.
What we store from a conversation
We keep three things from each conversation:
- a text transcript of what was said, by you and by the agent
- your answers to the questions the conversation was designed to ask
- session records such as when the conversation started, ended and how far it got
We do not ask participants to create an account, and we do not collect your name or contact details unless the conversation itself asks for them. There are no advertising cookies or trackers on these pages. The one exception is our own demo conversation, the one our website offers so you can try Rooms: it asks first, as our website does (see Cookies on our website below). Your browser keeps a temporary session reference purely so you can rejoin the same conversation if you are disconnected; it is cleared when you close the tab.
If you have a Rooms account
If you sign up to run conversations yourself, we also hold the details of your account:
- your email address, and your name if you sign in with Google
- the name of your company and what you told us you will use Rooms for
- the agents, links and settings you create, and the transcripts and answers your conversations produce
- usage records, so we can show you how many minutes you have used and bill paid plans correctly
- if you pay, your billing details are held by our payment provider; we see the last four digits of the card, not the number
Sign-in is handled by Supabase, our database and authentication provider. A cookie keeps you signed in between visits and holds nothing else. We send email about your account when it matters: confirming your address, resetting a password, a payment problem, or a change to these terms. We do not send marketing email unless you ask for it.
Where it lives
Transcripts, answers and account data are stored in our database in London, United Kingdom. Live conversations run through media servers in Frankfurt, Germany. To run the conversation itself, audio and text pass transiently through our speech and language providers (Deepgram and Google).
When something in Rooms breaks, an error report goes to Sentry, our error monitoring service, so we can fix it. A report says what failed, on which page and in which browser. It never includes what you said or typed, your name or your email address, and Sentry sets no cookies.
Who sees it and how long we keep it
A participant's transcript and answers go to the person or organisation that invited them, for the purpose they described in the invitation, and are kept only as long as that work needs them. When a conversation ends, the participant can download their own copy of the transcript, with the agent's questions and their replies. Account data is kept while the account is open and deleted within 30 days of the account or workspace being closed, apart from what we must keep for tax, fraud or legal reasons. Nothing is sold and nothing is used to train AI models.
Your choices
Taking part is voluntary. You can end a conversation at any point by hanging up or closing the tab. If you want a copy of what was stored from your conversation, or want it deleted, contact us with roughly when you took part and the link you used, and we will handle it. Account holders can delete a workspace from the studio, or contact us to close the account entirely.
Contact
Rooms is built and operated by Enjoy Development. Questions about any of this go to our contact form.